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MYBEST GLOBAL EXPRESS SDN BHD
服务协议

此服务协议适用于 MYBEST GLOBAL EXPRESS & 广州迈必盛国际货运代理有限公司提供的服务和产品

为避免第三方他人因素造成的失误而影响我们的合作关系, 为保护我们永远良好的合作关系,保障客户与本司双方权益,我司在此立定《货运赔偿条款 》。
一旦您/客户使用我们的服务,就表示您/客户已经理解并同意我们以上的条款, 一切条款协议最终解释权归我司所有。

《货运赔偿条款》包裹发出后生效。
国际运输过程中,从始发地到目的地会经过航空运输、始发国和目的国的海关安检、目的地中转及派送等流程的交接。

如包裹在途中丢失或目的地收件人收到包裹后发现部分丢件等问题,将按照以下条款和程序处理包裹赔偿:

1、 包裹在清关、中转或派送过程中整票遗失,我司将参照货物实际价值或包裹运费5倍,视哪一项较低即取低者赔偿,每票包裹最高赔偿不超过600元人民币,所消费运费不退还。

2、若包裹在运输途中、清关、中转或派送过程中整票遗失,客户需提供包裹产品图片、产品数量、价值证明查询,如在20个工作日内找出包裹,我司将取消赔偿申请;
反之若20个工作日内找不到包裹,我司将参照货物实际价值或包裹运费5倍,视哪一项较低即取低者赔偿,每票包裹最高赔偿不超过600元人民币,所消费运费不退还。

3、若包裹属于部分遗失,客户需提供包裹收到时外包装图片、包裹签收复称重量图片、遗失的产品图片、产品数量、价值证明查询,我司将参照货物实际价值或部分少重的比例计算运费5倍,取较低者赔偿,每票包裹最高赔偿不超过600元人民币,所消费运费不退还。
包裹重量差异比例计算赔偿公式:(总运费/除总重量=每公斤赔偿价格)*5倍=可获赔偿金额
赔偿计算的总运费不包括敏感费、超重超长费或其他附加费如:操作费、验货费、保险费、仓库垫付运费等。

4、 高丢失率产品如手表、手机、平板电脑、相机、电脑我司建议客户在出货前对包裹投保遗失险,如没买保险情况丢失此类型物品,我司一概不处理赔偿申请。

5、如客户瞒报、漏报、虚报货物信息,或敏感货物充普货走,若出现包裹被机场退件少货、整票丢失或收到包裹后发现少件、少重量情况,我司一概不处理赔偿申请。
如客人因虚报品名、发禁运品,违禁品等产生的法律责任或罚款等,由客户全额承担。

6、如敏感货物冲普货路线被扣货或返退,我司不承担赔偿责任,反之客户需支付退件货所产生的敏感费用及二次运费。如因品名敏感,并通过我司检查确认没敏感物品,我司会安排正常发货。

7、如签收包裹时发现包装破损或有重新包装的痕迹,应当在快递人员面前验货签收,以及反馈给快递员是否少件或多件,并在签收单上注明签收异常情况。
同时您也需要告知我们情况(如有少货,验货签收后先别拆分包裹,您必须恢复签收情况提供签收重量证明,将情况反馈给我们。)

8、如发现收错,收少,包裹少件等问题,请务必在签收起24小时内向我司反映,同时提供外包装图片和签收复称重量记录,以及遗失的包裹产品图片、产品数量、价值证明;
超过24小时内反馈问题者恕我司不能接受申诉。
对于数量较多或者大包裹,请发货前一定要跟卖家确认发出包裹的箱数,以免出货时候出现漏发情况。
特别是海运,发运时间较长,如因客户自身没有确认包裹单号数量导致遗漏下单,客户须对遗漏的包裹正常下单发货。

9、货物运输过程中包裹难免会被挤压,货物在运输过程中造成的损坏或破损,我司不承担任何赔偿责任。如易碎品请务必要求卖家包装牢实,尽量不要求仓库拆包装打包。
我司提供打木箱服务,您可以要求我司仓库打木箱保护易碎品,但这并不表示打木箱/木架后如果货物依然损坏,须要我司承担责任;对于打了木箱/木架的包裹依然损坏,我司不承担赔偿责任。

10、若客人运输敏感物品(如液体油漆等)因包装不合格问题,导致污染其他客户物品,产生的损失赔偿,客人需要承担责任。(运输此类产品建议您要求卖家打木箱或向我司申请打木箱服务)

11、如包裹因价值过高,清关时候被海关抽查中税,收件人须要承担支付税金,我司不承担任何赔偿责任。
(建议包裹申报清关价值不宜超过90美金,包裹发东马空运建议低于10kg内,发西马空运建议低于20kg内。)

12、运输时效上的问题,航班延迟、清关缓慢、海关查货、派送延误等情况,我司不承担任何赔偿责任。

在《广州迈必盛国际仓储中心》仓库内遗失情况
广州迈必盛国际仓储中心有各行各类快递或物流以及卖家中转派送包裹到我司仓库。
如果包裹的快递物流信息显示已经由我们签收,而我们仓库并没有此包裹的入库记录,请您提供我们包裹产品图片、产品数量、价值证明和签收底单;签收底单能够从卖家或国内快递取得。
若没有有效签收底单签名证明包裹已由仓库签收,恕我司不受理赔偿。

若证实包裹是仓库签收后遗失,我们将会根据以下条款和程序处理包裹赔偿。

1、出示包裹产品图片、产品数量、价值证明和签收底单(4样证明齐全后),我司会在20个工作日内继续查询包裹,如在20个工作日内找出包裹,我司将取消赔偿申请。

2、出示包裹产品图片、产品数量、价值证明和签收底单(4样证明齐全后),若我司在20个工作日内无法找出包裹,我司将参考物品购买价值证明进行赔偿,最高赔偿不超过600元人民币。

3、若无法出示有效包裹产品图片、产品数量、价值证明、签收底单证明或虚报资料证明的客户,恕我司拒绝受理找货申请和赔偿申请。

4、卖家发少货、国内快递丢失货物、包裹抵达仓库损坏、逾期更新包裹入库导致产品质量变质,我司将不承担任何赔偿责任。

5、超过90天免费仓储期限的包裹直接进行销毁,销毁后的包裹我司免除赔偿责任。 


《遗失险》保险投保协议,适用于广州空运出口。

1、保险《遗失险》的基本功能:能有效承担起快递过程中的丢失风险,并且减少快递遗失包裹的纠纷,确实保障好寄件人、收货人、客户利益。

2、投保《遗失险》的程序:下单 > 提供货值给我司客服声明购买《遗失险》 > 等待我司客服受理 > 您签约《遗失险》条款拍照签名单据给我们 > 等待我司确认投保是否成功 > 成功后才付款发货

3、购买《遗失险》的费用:货值 3% + 100元人民币操作费(5公斤内小包裹) 货值3% + 200元人民币操作费(5.1公斤以上大包裹)

4、《遗失险》免赔额:每单免赔额 200元人民币 ( 什么是免赔额?当包裹不幸丢失,保险公司可免赔 200元人民币,即您投保 1000元人民币的保单,免赔额 200元人民币,您总共可获赔偿 800元人民币)

5、理赔程序:收件人签收前必须验货,如产品丢失,必须拒收包裹,并12小时内向我司反馈情况以及报警索取报警回执; 如收件人无拒收包裹退还快递,我司与保险公司可免除赔偿责任。(保险公司不接受任何无法拒收的理由)



代购服务协议

  1. 代购是负责替会员与卖家双方传达交易信息,若任何一方存心欺骗或遭受欺骗,一概与 MYBEST无关。
  2. 若卖家存心欺骗、虚假发货、提供错误的物流信息、中国快递发货途中遗失物品或种种原因造成物品不能够顺利抵达我们的仓库,MYBEST可以免除责任,不须作出赔偿;但MYBEST保证会尽能力范围内为会员向卖家争取应得的赔偿。
  3. 对于会员若没有把物品的要求如颜色或尺寸等填写清楚,导致误导性使MYBEST代购错物品,对此 MYBEST不会作出赔偿。
  4. 若MYBEST未能在物品限时促销期间购买物品或错过等等特惠、卖家修改价格情况或者是遇到卖家缺货等问题,MYBEST对此不负责任。
  5. MYBEST不是卖家,我们只是负责代购。代购服务不包括验货,一切代购所得的物品若损坏、尺码不对、色差或者货不对版卖家发少货等物品问题,MYBEST无须承担任何责任。(有申请验货服务的会员不受 代购服务协议(5)约束。)
  6. 我们 MYBEST 不处理任何国内外退货或返修问题,也不介入会员与卖家的问题纠纷。
  7. 代购费用和运输费用没有付清者我们有权扣留其物品,直到付清为止。
  8. 代购是我们替您购买物品,代运是我们替您把您买了的物品发到您提供的地址。一般代购需要3天,代运需要3-5天,整个流程从买货到您提供的地址会是7-10天左右。若卖家迟发货、快递发货缓慢、航班延迟、清关延迟、海关查货等问题导致物品不能够在预算的时间抵达目的地,MYBEST无须承担任何责任。
  9. 一旦您/会员使用我们的服务,就表示您/会员已经理解并同意我们的条款,日后有关问题不得争议。
  10. 一切协议最终解释权归 MYBEST 所有。

Service Agreement

This service agreement applies to services and products provided by MYBEST GLOBAL EXPRESS

In order to avoid third-party errors caused by other factors that affect our partnership, To protect our ever-lasting partnership, to protect the rights of our customers and our company, we are here Set up a "Cargo Compensation Clause" ".
Once you/clients use our services, it means that you/clients have understood and agreed to our terms above, The final interpretation right of all terms and conditions is owned by us.

The "Cargo Compensation Clause" parcel will take effect.
In the international transportation process, the process of customs clearance, destination transfer, and delivery of air transportation, originating country, and destination country will be transferred from the origin to the destination.

If the parcel is lost on the way or the destination recipient receives the parcel and some lost items are found, the parcel compensation will be processed according to the following terms and procedures. :

1, If the entire package is lost during the process of customs clearance, transit or delivery, our company will refer to the actual value of the goods or the package freight 5 times, depending on which one is lower and the lower one is the compensation, the maximum compensation for each parcel will not exceed 600 yuan. The shipping cost is not refundable.

2. If the parcel is lost during the transit, customs clearance, transit or delivery, the customer needs to provide the parcel product image and product. Quantity, proof of value inquiry, if the parcel is found within 20 working days, our company will cancel the compensation application;
conversely if 20 working days Within the package can not be found, our company will refer to the actual value of the goods or package freight 5 times, depending on which one is lower to take the lower compensation, the maximum compensation for each ticket parcel not more than 600 yuan, the consumer freight is not refundable.

3. If the parcel is partially lost, the customer needs to provide the outer package picture, parcel sign and duplicate weight picture, and loss when the parcel is received. For product pictures, product quantity, and value proof enquiries, our company will calculate the freight rate by 5 times the actual value of the goods or a fraction of the weight, and take the lower compensation. The maximum compensation for each parcel will not exceed 600 yuan. return.
Comparison of Formula for Compensation of Parcel Weight Difference: (Total Shipping Cost/Excluding Weight = Compensation Price Per Kilogram) *5 Times = Compensable Amount < Br> Compensation-calculated total shipping charges do not include sensitive fees, overweight, extra long charges, or other surcharges such as: operating costs, inspection fees, insurance premiums, warehouses Pad shipping fees, etc.

4. High Loss-rate Products Like Watches, Mobile Phones , Tablet PCs, Cameras, Computers Our company advises customers to insure the parcels before shipment. If no insurance is purchased, the company will not process compensation claims.

5. If a customer reports, misses, misreports cargo information, or if a sensitive cargo is loaded, if a parcel is seen at the airport Returning less items, losing the entire ticket or receiving parcels will result in fewer items and less weight. Our company will not process compensation claims.
If the customer is legally liable for a false product name, forbidden shipment, prohibited goods, etc., the customer shall bear the full responsibility.

6. Withholding or refunding, our company does not bear the liability for compensation. On the contrary, the customer needs to pay the sensitive cost and secondary shipping cost of returning the goods. If the product name is sensitive and no sensitive items are confirmed through our inspection, our company will arrange normal delivery.

7. If the package is damaged or there are signs of repacking when signing the package, the inspection should be signed before the courier, and feedback Whether the courier is less or more, and sign the receipt of abnormal conditions on the receipt.
At the same time, you also need to inform us about the situation (if there are less goods, do not split the parcel after the inspection and signing, you must resume signing and provide signing. Proof of weight, feedback to us.

8. If you find that you're wrong, receive less, or have fewer packages, please Be sure to report to us within 24 hours from the receipt, and provide the outer package picture and sign the duplicate weight record, as well as the lost package product picture, product quantity, and value certificate;
For more than 24 hours, we will not accept complaints.
For large quantities or large packages, please be sure to confirm the number of boxes sent with the seller before shipment to avoid missing shipments. Happening.
Especially for ocean shipping, delivery time is longer, if customers miss the order because they haven't confirmed the number of the package number, the customer must skip the package. Normal orders shipped.

9. Packages will inevitably be squeezed during the transportation of goods, and the damage or damage caused by the goods in transit will not be affected. Take any responsibility for compensation. If the fragile goods, please be sure to ask the seller to pack a solid, try not to require the warehouse to unpack the package.
Our company provides wooden box service. You can ask our warehouse to play wooden box to protect fragile goods, but this does not mean to fight wooden boxes. After the wooden frame, if the goods are still damaged, our company must bear the responsibility; for the wooden package/ wooden frame, the package is still damaged, our company does not bear the liability for compensation.

10. If the customer transports sensitive items (such as liquid paint) due to unqualified packaging, it will cause contamination of other customer's items. Loss of compensation, guests need to take responsibility. (Transportation of such products suggests that you request the seller to play wooden boxes or apply to our company for the service of wooden boxes)

11. The value is too high. When the customs clearance is checked by the customs, the recipient must bear the tax. The company does not bear any liability for compensation.
(It is recommended that the parcels declared for customs clearance value should not exceed $90, parcels sent Tung Ma air transport is recommended to be less than 10kg, and the West Malaysia Airlift is recommended to be less than 20kg Inside.)

12. Problems with transportation, delayed flights, slow customs clearance, customs inspections, dispatch delays, etc. The company does not assume any liability for compensation.

Lost in the "Guangzhou Maibest International Storage Center" Warehouse
Guangzhou Maibest International Storage Center There are various types of express delivery or logistics as well as sellers to send parcels to our warehouse.
If the package express logistics information display has been signed by us, and our warehouse does not have the record of this package's storage, please provide us with pictures of the package product, product quantity, value certificate and sign receipt; The seller or domestic express delivery.
If there is no valid signature for the receipt of the endorsement, the parcel has been signed by the warehouse, and our company will not accept compensation.

If it is confirmed that the parcel was lost after the warehouse receipt, we will process the parcel compensation according to the following terms and procedures.

1. Presenting the package product image, product quantity, value certificate, and receipt slip (after the 4 proofs are complete), we will continue to inquire the package within 20 working days, such as in 20 Find out the package within the working day, our company will cancel the compensation application.
2. We present the picture of the package product, quantity of product, proof of value, and receipt of the receipt (after proof of 4 is complete). Proof of value for compensation, the maximum compensation does not exceed 600 yuan.
3. If customers who can't produce valid package product pictures, product quantity, value certificate, proof of receipt or proof of false information, we will not accept the application for finding goods and compensation application.
4, the seller sent less goods, domestic courier lost goods, parcel arrived warehouse damage, overdue update parcel storage led to deterioration of product quality, our company will not bear any liability for compensation.
5. Packages over 90 days free warehousing period are directly destroyed, and the parcel after destruction is exempted from liability.  

"The Lost Insurance" insurance application agreement applies to Guangzhou air exports.

1. The basic function of Insurance Loss Insurance: It can effectively take the risk of losing the express delivery process, and reduce the disputes of express delivery of lost packages. Good sender, consignee, customer interest.

2. Procedures for insured “lost risks”: place orders > provide value to our customer service statement to purchase “missing insurance” > wait for our customer service to accept > you sign “lost risks” to take photos Signed documents to us > Waiting for our company to confirm the success of the insurance > Payment after successful payment delivery

3, Cost of purchasing the "missing insurance": Value of 3% + 100 yuan to operate Fee (small package within 5kg) or 3% + 200RMB operation fee (5.1kg or more large package)

4, "Defective insurance" deductible: per A single deductible of 200 yuan ( What is a deductible? When the parcel is unfortunately lost, the insurance company can be exempted from paying 200 yuan, that is, you are insured with a policy of 1,000 yuan, with a deductible of 200 yuan. You can get a total compensation of RMB 800.)

5. Claim Procedure: The recipient must inspect before signing. If the product is lost, the parcel must be rejected, and within 12 hours, feedback to our company and the police Alert receipt; If the recipient does not reject the parcel return express delivery, our company and the insurance company may be exempted from compensation responsibility. (The insurance company does not accept any reason that it cannot be rejected)



Purchasing Service Agreement

  1. Purchasing is responsible for communicating transaction information for both members and sellers. If any party intentionally defrauds or suffers fraud, it has nothing to do with MYBEST.
  2. MYBEST may be exempted from liability if the seller intentionally defrauds, falsely ships, provides wrong logistics information, lost items on the way to China Express delivery, or causes the item to fail to reach our warehouse smoothly; but MYBEST It is guaranteed that members will seek compensation from the seller for their due compensation within their ability.
  3. Yes, MYBEST will not compensate the member if he does not fill out the requirements of the item such as the color or size, resulting in misleading MYBEST purchasing wrong items.
  4. MYBEST is not responsible for MYBEST's failure to purchase items during the limited time promotion period, miss the special offers, modify the price of the sellers, or encounter shortages.
  5. MYBEST is not a seller, we are only responsible for purchasing. Purchasing service does not include inspection. If all the items purchased from the purchasing department are damaged, wrong size, color difference, or lack of goods, the seller will issue less goods, MYBEST will not bear any responsibility. (Members who apply for inspection services are not bound by the Purchasing Service Agreement(5))
  6. Our MYBEST does not handle any domestic or overseas returns or repairs, nor does it interfere with disputes between members and sellers.
  7. We have the right to detain our items until we pay them.
  8. Purchasing is for us to purchase goods for you. The shipment is for us to send the items you bought to you at the address you provided. The general purchasing takes 3 days, and the shipping takes 3-5 days. The entire process from buying the goods to your address will be 7-10 days. If the seller delays delivery, express delivery is slow, flight delays, delays in customs clearance, customs inspections and other issues cause the items to arrive at the destination within the budget time, MYBEST will not be liable.
  9. Once you/members use our services, it means that you/members have understood and agreed to our terms, and the relevant issues will not be disputed in the future.
  10. The final interpretation of all agreements is owned by MYBEST.
- Thank you / 谢谢 (MYBEST team)

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