此服务协议适用于 MYBEST GLOBAL EXPRESS & 广州迈必盛国际货运代理有限公司提供的服务和产品
2、投保《遗失险》的程序：下单 > 提供货值给我司客服声明购买《遗失险》 > 等待我司客服受理 > 您签约《遗失险》条款拍照签名单据给我们 > 等待我司确认投保是否成功 > 成功后才付款发货
3、购买《遗失险》的费用：货值 3% + 100元人民币操作费(5公斤内小包裹)
或 货值3% + 200元人民币操作费(5.1公斤以上大包裹)
4、《遗失险》免赔额：每单免赔额 200元人民币 (
什么是免赔额？当包裹不幸丢失，保险公司可免赔 200元人民币，即您投保 1000元人民币的保单，免赔额 200元人民币，您总共可获赔偿 800元人民币)
- 代购是负责替会员与卖家双方传达交易信息，若任何一方存心欺骗或遭受欺骗，一概与 MYBEST无关。
- 对于会员若没有把物品的要求如颜色或尺寸等填写清楚，导致误导性使MYBEST代购错物品，对此 MYBEST不会作出赔偿。
- 我们 MYBEST 不处理任何国内外退货或返修问题，也不介入会员与卖家的问题纠纷。
- 一切协议最终解释权归 MYBEST 所有。
This service agreement applies to services and products provided by MYBEST GLOBAL EXPRESS
In order to avoid third-party errors caused by other factors that affect our partnership,
To protect our ever-lasting partnership, to protect the rights of our customers and our company, we are here Set up a "Cargo Compensation Clause"
Once you/clients use our services, it means that you/clients have understood and agreed to our terms above,
The final interpretation right of all terms and conditions is owned by us.
The "Cargo Compensation Clause" parcel will take effect.
In the international transportation process, the process of customs clearance, destination transfer, and delivery of air transportation, originating country, and destination country will be transferred from the origin to the destination.
If the parcel is lost on the way or the destination recipient receives the parcel and some lost items are found, the parcel compensation will be processed according to the following terms and procedures. :
If the entire package is lost during the process of customs clearance, transit or delivery, our company will refer to the actual value of the goods or the package freight 5 times, depending on which one is lower and the lower one is the compensation, the maximum compensation for each parcel will not exceed 600 yuan. The shipping cost is not refundable.
2. If the parcel is lost during the transit, customs clearance, transit or delivery, the customer needs to provide the parcel product image and product. Quantity, proof of value inquiry, if the parcel is found within 20 working days, our company will cancel the compensation application;
conversely if 20 working days Within the package can not be found, our company will refer to the actual value of the goods or package freight 5 times, depending on which one is lower to take the lower compensation, the maximum compensation for each ticket parcel not more than 600 yuan, the consumer freight is not refundable.
3. If the parcel is partially lost, the customer needs to provide the outer package picture, parcel sign and duplicate weight picture, and loss when the parcel is received. For product pictures, product quantity, and value proof enquiries, our company will calculate the freight rate by 5 times the actual value of the goods or a fraction of the weight, and take the lower compensation. The maximum compensation for each parcel will not exceed 600 yuan. return.
Comparison of Formula for Compensation of Parcel Weight Difference: (Total Shipping Cost/Excluding Weight = Compensation Price Per Kilogram) *5 Times = Compensable Amount < Br>
Compensation-calculated total shipping charges do not include sensitive fees, overweight, extra long charges, or other surcharges such as: operating costs, inspection fees, insurance premiums, warehouses Pad shipping fees, etc.
4. High Loss-rate Products Like Watches, Mobile Phones , Tablet PCs, Cameras, Computers Our company advises customers to insure the parcels before shipment. If no insurance is purchased, the company will not process compensation claims.
5. If a customer reports, misses, misreports cargo information, or if a sensitive cargo is loaded, if a parcel is seen at the airport Returning less items, losing the entire ticket or receiving parcels will result in fewer items and less weight. Our company will not process compensation claims.
If the customer is legally liable for a false product name, forbidden shipment, prohibited goods, etc., the customer shall bear the full responsibility.
6. Withholding or refunding, our company does not bear the liability for compensation. On the contrary, the customer needs to pay the sensitive cost and secondary shipping cost of returning the goods. If the product name is sensitive and no sensitive items are confirmed through our inspection, our company will arrange normal delivery.
7. If the package is damaged or there are signs of repacking when signing the package, the inspection should be signed before the courier, and feedback Whether the courier is less or more, and sign the receipt of abnormal conditions on the receipt.
At the same time, you also need to inform us about the situation (if there are less goods, do not split the parcel after the inspection and signing, you must resume signing and provide signing. Proof of weight, feedback to us.
8. If you find that you're wrong, receive less, or have fewer packages, please Be sure to report to us within 24 hours from the receipt, and provide the outer package picture and sign the duplicate weight record, as well as the lost package product picture, product quantity, and value certificate;
For more than 24 hours, we will not accept complaints.
For large quantities or large packages, please be sure to confirm the number of boxes sent with the seller before shipment to avoid missing shipments. Happening.
Especially for ocean shipping, delivery time is longer, if customers miss the order because they haven't confirmed the number of the package number, the customer must skip the package. Normal orders shipped.
9. Packages will inevitably be squeezed during the transportation of goods, and the damage or damage caused by the goods in transit will not be affected. Take any responsibility for compensation. If the fragile goods, please be sure to ask the seller to pack a solid, try not to require the warehouse to unpack the package.
Our company provides wooden box service. You can ask our warehouse to play wooden box to protect fragile goods, but this does not mean to fight wooden boxes. After the wooden frame, if the goods are still damaged, our company must bear the responsibility; for the wooden package/ wooden frame, the package is still damaged, our company does not bear the liability for compensation.
10. If the customer transports sensitive items (such as liquid paint) due to unqualified packaging, it will cause contamination of other customer's items. Loss of compensation, guests need to take responsibility. (Transportation of such products suggests that you request the seller to play wooden boxes or apply to our company for the service of wooden boxes)
11. The value is too high. When the customs clearance is checked by the customs, the recipient must bear the tax. The company does not bear any liability for compensation.
(It is recommended that the parcels declared for customs clearance value should not exceed $90, parcels sent Tung Ma air transport is recommended to be less than 10kg, and the West Malaysia Airlift is recommended to be less than 20kg Inside.)
12. Problems with transportation, delayed flights, slow customs clearance, customs inspections, dispatch delays, etc. The company does not assume any liability for compensation.
Lost in the "Guangzhou Maibest International Storage Center" Warehouse
Guangzhou Maibest International Storage Center There are various types of express delivery or logistics as well as sellers to send parcels to our warehouse.
If the package express logistics information display has been signed by us, and our warehouse does not have the record of this package's storage, please provide us with pictures of the package product, product quantity, value certificate and sign receipt; The seller or domestic express delivery.
If there is no valid signature for the receipt of the endorsement, the parcel has been signed by the warehouse, and our company will not accept compensation.
If it is confirmed that the parcel was lost after the warehouse receipt, we will process the parcel compensation according to the following terms and procedures.
1. Presenting the package product image, product quantity, value certificate, and receipt slip (after the 4 proofs are complete), we will continue to inquire the package within 20 working days, such as in 20 Find out the package within the working day, our company will cancel the compensation application.
2. We present the picture of the package product, quantity of product, proof of value, and receipt of the receipt (after proof of 4 is complete). Proof of value for compensation, the maximum compensation does not exceed 600 yuan.
3. If customers who can't produce valid package product pictures, product quantity, value certificate, proof of receipt or proof of false information, we will not accept the application for finding goods and compensation application.
4, the seller sent less goods, domestic courier lost goods, parcel arrived warehouse damage, overdue update parcel storage led to deterioration of product quality, our company will not bear any liability for compensation.
5. Packages over 90 days free warehousing period are directly destroyed, and the parcel after destruction is exempted from liability.
"The Lost Insurance" insurance application agreement applies to Guangzhou air exports.
1. The basic function of Insurance Loss Insurance: It can effectively take the risk of losing the express delivery process, and reduce the disputes of express delivery of lost packages. Good sender, consignee, customer interest.
2. Procedures for insured “lost risks”: place orders > provide value to our customer service statement to purchase “missing insurance” > wait for our customer service to accept > you sign “lost risks” to take photos Signed documents to us > Waiting for our company to confirm the success of the insurance > Payment after successful payment delivery
3, Cost of purchasing the "missing insurance": Value of 3% + 100 yuan to operate Fee (small package within 5kg)
or 3% + 200RMB operation fee (5.1kg or more large package)
4, "Defective insurance" deductible: per A single deductible of 200 yuan (
What is a deductible? When the parcel is unfortunately lost, the insurance company can be exempted from paying 200 yuan, that is, you are insured with a policy of 1,000 yuan, with a deductible of 200 yuan. You can get a total compensation of RMB 800.)
5. Claim Procedure: The recipient must inspect before signing. If the product is lost, the parcel must be rejected, and within 12 hours, feedback to our company and the police Alert receipt; If the recipient does not reject the parcel return express delivery, our company and the insurance company may be exempted from compensation responsibility. (The insurance company does not accept any reason that it cannot be rejected)
Purchasing Service Agreement
- Purchasing is responsible for communicating transaction information for both members and sellers. If any party intentionally defrauds or suffers fraud, it has nothing to do with MYBEST.
- MYBEST may be exempted from liability if the seller intentionally defrauds, falsely ships, provides wrong logistics information, lost items on the way to China Express delivery, or causes the item to fail to reach our warehouse smoothly; but MYBEST It is guaranteed that members will seek compensation from the seller for their due compensation within their ability.
- Yes, MYBEST will not compensate the member if he does not fill out the requirements of the item such as the color or size, resulting in misleading MYBEST purchasing wrong items.
- MYBEST is not responsible for MYBEST's failure to purchase items during the limited time promotion period, miss the special offers, modify the price of the sellers, or encounter shortages.
MYBEST is not a seller, we are only responsible for purchasing. Purchasing service does not include inspection. If all the items purchased from the purchasing department are damaged, wrong size, color difference, or lack of goods, the seller will issue less goods, MYBEST will not bear any responsibility. (Members who apply for inspection services are not bound by the
Purchasing Service Agreement(5))
- Our MYBEST does not handle any domestic or overseas returns or repairs, nor does it interfere with disputes between members and sellers.
- We have the right to detain our items until we pay them.
- Purchasing is for us to purchase goods for you. The shipment is for us to send the items you bought to you at the address you provided. The general purchasing takes 3 days, and the shipping takes 3-5 days. The entire process from buying the goods to your address will be 7-10 days. If the seller delays delivery, express delivery is slow, flight delays, delays in customs clearance, customs inspections and other issues cause the items to arrive at the destination within the budget time, MYBEST will not be liable.
- Once you/members use our services, it means that you/members have understood and agreed to our terms, and the relevant issues will not be disputed in the future.
- The final interpretation of all agreements is owned by MYBEST.