This year's double eleven our warehouse is fully prepared, and the warehouse operation efficiency and timeliness are stable, and our members have also learned.
Then we received feedback from members. Although the warehouse is fully prepared, if there is a problem with the timeliness of the flight and the delivery of the courier, it will also affect the overall customer service experience.
After accepting the feedback from members, our company decided to increase the delivery companies GDEX and MAYEXPRESS, and also trimmed the "economic air transport channel" on the flight.
1. Members who choose "Economy Air Freight" can choose to use GDEX and MAYEXPRESS as the delivery company, but the shipping algorithm is different from other delivery companies, the first weight is 1KG RM15, and the second weight is 0.5KG RM5.50.
2. Members who choose "Air Freight Express" can choose to use GDEX and MAYEXPRESS as the delivery company. The freight is the same as other delivery companies, the first weight is 1KG RM15, and the next weight is 1KG RM12.
3. We carefully adjust the economic air transport to effectively avoid flight delays or problems of cabin explosion.
Now we are also ready for Double Twelve. Members are welcome to actively use MYBEST service. Thank you for your support! :)